General Enquiries

Before You Order

• Can I ship to multiple addresses?
• Does my card message have to be typed in English?
• How do I place an order?
• Why can I not confirm my order?
• Can I add a gift card and message to my order?
• Why are there no shipping options available?

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After You Order

• Can I amend, make changes to or cancel my order once it has been placed?
• I supplied an incorrect delivery address on my order, what happens now?
• I have a duplicated order, what can I do?
• How do I know my order has been placed?
• I haven't received a confirmation email?

General Enquiries

• How can I talk to a real person?
• Why haven't you responded to my enquiry yet?
• How can I share my experience and feedback?
• Do you include the invoice in the delivery?
• Are you able to provide a donation for our fundraiser?