Like most online stores, a lot happens behind the scenes to ensure the best experience for our loyal customers! Sometimes however, not all systems work in unison and though it may be rare, there is a chance an order may be duplicated in our system. This most often happens when the checkout page is refreshed before an order is confirmed.
Our team works hard to make sure this doesn't happen, though as errors can occur we kindly ask for your understanding as we assist in providing you with a resolution. We kindly ask that you contact our Customer Service Team to confirm which order you would like to keep and which to cancel.