The first priority of our freight partners is to ensure the successful delivery of your hamper, though sometime errors can occur. In these cases, our friendly Customer Service Team is available to assist!
So that our team may be able to better provide you with a solution, we kindly ask that you please confirm the following information prior to contacting them; please confirm:
- The "ship to" address on your confirmation / invoice is correct;
- Via your live tracking link that your parcel has been delivered to an address and not a collection point, i.e. a local Post Office; and
- Whether the delivery address is not a recognisable location via the Proof of Delivery provided, i.e. a neighbour's yard.
If you have confirmed via the above means and still believe that the delivery has been made to the incorrect address, please reach out to our team with this information, including a copy of the order number (beginning with a HE). With this information, our team will be able to raise an investigation with our courier partner and assist with next steps.
Please note: Should it be confirmed that the address provided for delivery was originally incorrect and a successful delivery was completed to the address as provided, we are unable to organise a courier to collect or redeliver the hamper. Once a delivery has been made successfully to the address provided at checkout, The Hamper Emporium is unable to collect or compensate.
FURTHER INFORMATION
Can I redirect my order to a new address after it has been dispatched?