The first priority of our freight partners is to ensure the successful delivery of your hamper!
If you have requested a signature upon delivery, our courier partner will not leave the parcel on premises. Please note that HDS does not require a signature and will provide a photo as Proof of Delivery.
Should you provide an Authority to Leave however, our courier partner will leave the delivery at the recipient's address, as long as there is a safe space to do so.
A Proof of Delivery (POD) can be requested from our courier partners, though this will not always be a photo of the parcel or delivery location. Due to safety measures, this may be a copy of the driver's signature.
Please note that when Authority to Leave has been given, The Hamper Emporium and our delivery partners cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after the driver has recorded the package as 'successfully delivered'.
If you suspect that your delivery has been stolen, please contact our Customer Service team who will do their best to assist.