Once you have selected your shipping option at the checkout, you will be asked if a signature is required on delivery and if you give the authority to leave the parcel if no one is at the address.
If the box is ticked or the parcel cannot be left at the address, our courier will do one of the following (depending on which delivery method is chosen):
- Update the live tracking to show that the parcel has been taken to the nearest post office for pickup; or
- Return the parcel to our warehouse* (hospital deliveries, same day deliveries, etc.)
If the box is not ticked and no one is available to receive the delivery, our courier will leave the parcel unattended in a relatively secure location at the address. Occasionally, the driver may not deem it safe enough to leave the parcel (eg. apartment block, raining at the time of delivery, parcel visible to the street, etc.). If this is the case, our courier will do one of the following (depending on which delivery method is chosen):
- Update the live tracking to show that the parcel has been taken to the nearest post office for pickup; or
- Return the parcel to our warehouse* (hospital deliveries, same day deliveries, etc.)
If you are concerned that your recipient may not be notified that their parcel is awaiting collection, we recommend checking your tracking information as this is how you can see where the parcel is and and can notify your recipient. Your recipient can then collect the item by showing a copy of their valid ID.
Please kindly note that any tenant of a residential address, or any employee of a business address has the authority to sign for a parcel. Though we do understand your hamper may be a surprise, it's highly advisable to let your recipient know that there is something coming for them to avoid disappointment from an overlooked parcel that has been left in a safe place at the nominated address.
*An applicable redelivery or returns fee will be passed on to you to facilitate the return, or the redelivery of the hamper to the same or an alternative address.
Please see the below articles for further information, including additional details to each courier's delivery process.
FURTHER INFORMATION
What types of delivery do you offer? What does it cost?
What Is Authority to Leave (ATL)?
What if no one is available at the delivery address at the time of delivery?
Why were the "Delivery Instructions" I provided not followed?