Occasionally orders are returned to our warehouse for a variety of reasons. When this occurs, our process is to issue our customers with a credit voucher so that they can replace their order through our website.
As our freight partners charge us a returns fee to send parcels back to our warehouse, we onset a part of this cost to our customers. An applicable fee may also be charged to facilitate the redelivery of a hamper to the same or an alternative address.
Following are examples where a redelivery or returns fee will and will not apply:
| Fee Charged | Fee Waived |
| Parcel not collected from the Post Office or collection point. | Damage occurred in transit and the courier was unable to deliver. |
| The recipient is not known at that address or has moved. | Delivery has been deemed as lost in transit. |
| The address details are incorrect or insufficient. | Delivery has been made to the incorrect address (where information provided was correct). |
| The delivery was refused. | |
| The recipient was in a hospital or hotel and has been discharged or checked out. | |
| Recall has been requested by the sender or recipient. |
FURTHER INFORMATION
How do I use the credit on my account?
My order has been "Returned To Sender" by the courier. What happens now?