Occasionally orders are returned to our warehouse for a variety of reasons. When this occurs, our process is to issue our customers with a credit voucher so that they can replace their order through our website.
As our freight partners charge us a returns fee to send parcels back to our warehouse, we onset a part of this cost to our customers. An applicable fee may also be charged to facilitate the redelivery of a hamper to the same or an alternative address.
Following are examples where a redelivery or returns fee will and will not apply:
|Fee Charged||Fee Waived|
|Parcel not collected from the Post Office or collection point.||Damage occurred in transit and the courier was unable to deliver.|
|The recipient is not known at that address or has moved.||Delivery has been deemed as lost in transit.|
|The address details are incorrect or insufficient.||Delivery has been made to the incorrect address (where information provided was correct).|
|The delivery was refused.|
|The recipient was in a hospital or hotel and has been discharged or checked out.|
|Recall has been requested by the sender or recipient.|