The first priority of both The Hamper Emporium and our courier partners is to ensure the successful delivery of your hamper! Occasionally however, mishaps can occur and our Customer Service team works hard to provide the best solution in these circumstances.
Our first step is to always apply a return as credit to your account, so that a new order may be placed at your earliest convenience. To use this credit, simply:
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Visit www.thehamperemporium.com.au and log in to your account (click 'Sign In' on the top right);
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Select the product(s) you would like to order; and
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Use "Account Credit" as your payment method! The credit will automatically appear under as a payment method on the checkout page.
To better assist you in successfully placing your order with Account Credit, please see the following tips:
- Contact our friendly Customer Service team with your new order number to ensure your order has been confirmed!
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If your checkout amount is $0 and you cannot seem to finalise your order, we kindly ask you to follow the steps shown here: Why can I not apply my Account Credit at checkout?
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Should you not have a password for your account with us, please let our Customer Service team know and they will be able to set one up for you.
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Please note that redelivery and / or returns fees may apply and will be deducted from your credit total.
FURTHER INFORMATION
Why have I been charged a redelivery / returns fee?
My order has been "Returned To Sender" by the courier. What happens now?