Some couriers and companies have industry-specific words and abbreviations that they sometimes use when updating the delivery notifications and tracking information. Here are a few examples that may be used by our courier partners:
Abbreviation | Meaning | Description |
ATL | Authority to Leave | When a delivery has been permitted to be left in a safe space, where one is available at the delivery address. |
BTB / RTB | Back / Return to Base | Courier notification of an unsuccessful delivery that has been returned to the distribution centre for processing. |
CCB | Cold-Chain Broken | When shipping chilled hampers, our specialised courier takes every precaution to ensure the cheese is refrigerated the entire time. Sometimes however errors can occur and the quality of the cheese has been compromised. |
DIT | Damaged in Transit | Sometimes parcels can have a rougher time in transit than others, which can result in damages. |
GNR | Goods Not Received | When a parcel has accidentally missed a scheduled run, or has not been correctly scanned. Occurs rarely, though when it does we allow up to 48 hours to confirm location of parcel before next steps. |
LIT | Lost in Transit | Sometimes parcels can unfortunately be misplaced and are lost within the delivery network. |
POD | Proof of Delivery | This refers to the evidence provided by a delivery driver to confirm a delivery was successful. Will be either a signature or a photo. |
RTS | Return to Sender | Courier notification of an unsuccessful delivery that has been returned to our warehouse for processing. |
Connote | Consignment Note | This is the shipping label that you see on all parcels! It has a barcode for the couriers to scan, as well as all delivery information: recipient name & address, delivery date, ATL status, order ID, etc. |
FURTHER INFORMATION
What types of delivery do you offer? What does it cost?
My order has been "Returned To Sender" by the courier. What happens now?