If you have recently placed an order with us, we will keep you updated every step of the way! We understand that a large majority of our products are purchased as gifts and are often a surprise! It is for this reason we limit our correspondence to the purchaser, through the contact information provided at checkout.
We will provide you with the most up-to-date information we have available, including the following:
- Order Confirmation, including a copy of your receipt / invoice;
- Dispatch Confirmation, including a live tracking link;
- Major Updates, including unsuccessful deliveries or potential delays; and
- Successful Delivery notifications.
We recognise the amount of care and thoughtfulness that goes into sending a gift and we aim to make the process as simple as possible. By sending updates to you as the purchaser, we are able to keep you informed of the status of your order.