Thank you for reaching out to us! Our team works very hard to respond to all queries and concerns in a timely manner, though there can be a number of reasons why our team has not yet reached out to you.
Here are a few examples:
- The contact information we have is incomplete or insufficient, i.e. an email address has been submitted as "gNail" vs "gMail"; or
- The email address your enquiry has been sent to was incomplete or insufficient, i.e. should be ".com.au".
Our team is dedicated to providing you with the absolute best support we can, though we do experience busier seasons and sometimes this can affect how quickly we respond. We aim to support each and every one of our customers within the same day, though we may sometimes take a little longer. Our team thanks you for your patience and understanding during these times!
To help us help you, we kindly ask that you please do not submit multiple forms or emails, as this will send your query to the end of the queue! We work with a "time-received" system, so if you would like to speak directly with a team member we can be reached 9am - 5pm (Sydney-time) on 1300 459 452 or via Live Chat on our website!
Our team is available Monday through Friday, from 9am to 5pm (Sydney time): Contact Us