Sending a cheese hamper as a gift is the ultimate luxury, but please ensure your recipient is available to take delivery. Fresh cheeses are perishable goods, and we want to be sure your gift is received for optimum freshness.
As we use a specialised chilled delivery service (Home Delivery Services), the delivery process is a little different and a delivery fee will apply. Please see the following for additional information:
When you place an order for a cheese hamper, you will be asked to select a preferred delivery date. If you do not select one, it will pre-fill to the next available date. Please note that delivery is available for select days only.
Your hamper will be kept chilled in our refrigerated units until dispatch date. The date of dispatch - when it leaves our warehouse - depends entirely on your delivery date and location.
Our courier will collect your hamper from us in their scheduled collection and send it in your direction! Once it's with our courier, our team cannot make any changes to your order.
Our courier will then attempt delivery to the recipient's address. If no-one is available to accept the delivery and there is no safe & cool place to leave your cheese, the courier will return your hamper to their chilled van to return to their depot.
A second delivery will then be attempted in the next scheduled run to your area. If there is still no-one available to accept the parcel, or if there are any issues, your hamper will then be returned to our warehouse. If this is the case, please contact our Customer Service Team.
"Authority to Leave" is granted on all orders shipped with HDS, even if "Signature Required" is selected. When an "Authority to Leave" has been given, a delivery may be left in a safe space on the premises.
Proof of Delivery will be provided as a photo only.
Cheese develops its full flavour at room temperature, and there is no reason to be concerned about short stays outside of the fridge. In fact, cheese is best served at room temperature, and should be left out of the fridge for at least an hour before it is eaten.
If you are concerned that your recipient won't be home until evening, you can suggest they leave a large esky at the door for the courier to use.
Please note that due to the perishable nature of the contents in our cheese hampers, we do not offer refunds or exchanges on our chilled hampers.