If your order has not yet been dispatched from our warehouse a member of our customer service team will be able to amend the delivery address. Please contact us immediately with the new address.
Once the order has left our warehouse and is in the hands of our delivery partners we are unable to amend the delivery details. We can however contact our delivery partners and request the order is returned to us, although this is not always possible. If the order has been successfully intercepted before delivery, once the order is returned to our warehouse we can then change the delivery address and resend the hamper. This will incur a re-delivery fee.
Please note: it is not always possible for our delivery partners to intercept the hamper before it is delivered.
In the event that the hamper is delivered to the incorrect address you provided we will be unable to retrieve it or refund your order.
For these reasons it is very important that you confirm all delivery addresses with your recipients before submitting your bulk order form or placing your order online.