In the rare event that you or your recipient is not happy with their hamper or its contents, please follow these two simple steps:
- Simply place the item in the postage it came in and write the following on the package:
- Contact our Customer Service Team on 1300 459 452 or through our Contact Us page to let us know that the gift is on its way back to us (please provide the tracking number) and how you would like the return to be processed:
a. Exchange for another item**
b. Store credit^
c. Refund to the original method of payment^
We will email you once the item has arrived back with us and the return has been processed. Should our team not be made aware of your return preference, credit to the amount of your purchase will be added to your account with us^.
Please note the following additional conditions:
- Hamper and contents must be in the same condition as received. Please feel free to provide photos to our Customer Service Team.
- The return must be received within 30 days of the original date of dispatch.
- Hampers containing personalised items are not able to be returned as they are customised to your specifications.
- Due to the perishable nature of the contents in our cheese hampers, we do not offer refunds or exchanges on our chilled hampers.
- If the hamper has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
** Shipping charges will apply to send the replacement item
^ Minus the cost of shipping of the original order. Please allow 2-3 business days for the funds to reappear in your account.