Once you have selected your shipping option at the checkout, you will be asked if a signature is required on delivery and if you give the authority to leave the parcel if no one is at the address.
If the box is ticked and no one is available to receive the delivery, our courier will leave the parcel unattended in a relatively secure location at the address. Occasionally, the driver may not deem it safe enough to leave the parcel (eg. apartment block, raining at the time of delivery, parcel visible to the street, etc.).
If the box is not ticked or the parcel cannot be left at the address, our courier will do one of the following (depending on which delivery method is chosen):
- Leave a card* advising the recipient that the parcel has been taken to the nearest post office for pickup
- Return the parcel to our warehouse (hospital deliveries, same day deliveries, etc.)
In order to ensure that someone will be present during delivery hours and to avoid redelivery fees, it is highly recommended to send the parcel to a business address.
Redelivery fees may apply for any deliveries that need to be reattempted.
Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.
* If you are concerned that your recipient may not be notified that their parcel is awaiting collection, we recommend checking your tracking information as this is how you can see where the parcel is and and can notify your recipient. Your recipient can then collect the item by showing a copy of their valid ID.